Policies

Cancellation

Life happens — and I totally get it.

As a solo practitioner, your appointment time is reserved just for you. When sessions are canceled on short notice, it impacts my ability to support my family and takes away a spot someone else may really need for pain relief.

To keep things running smoothly and fairly for everyone, I follow a clear cancellation policy:

Standard Policy:

  • Less than 24 hours’ notice: 50% of your appointment cost

  • Within 2 hours of your appointment or a no-show: 100%

  • Arriving more than 10 minutes late without notice: Considered a no-show and charged at 100%

And because I respect your time too — if I ever have to cancel inside 24 hours, you’ll receive 50% off your next session.

If You’re Sick:

Please stay home — your health (and mine!) and the health of everyone I treat matters.

I do my best to be reasonable with sudden illness. The earlier you reach out, the more flexibility I can offer. Repeated last-minute cancellations due to illness may fall under the standard policy.

Other Exceptions:

  • Find someone to take your appointment? Your cancellation fee is waived.

  • If schools close in Santa Rosa or Okaloosa County due to weather, I’ll close as well — no fees apply.

This policy isn’t meant to punish anyone. It’s what allows me to keep my practice sustainable and continue helping people move out of pain and back into their lives.

Refusal of Service

For safety reasons, I reserve the right to refuse or discontinue treatment at any time. Reasons may include, but are not limited to, the following:

  • intoxication

  • sexual or romantic contact or advances

  • (for massage:) refusal to stay covered with draping sheet or continuous moving of the sheet resulting in indecent exposure

  • illness or infectious conditions

  • contagious or unidentified skin conditions (ex. rashes, warts, mysterious bug bites)

  • indicators of untreated cauda equina syndrome

If you develop a skin condition or have any other concerning medical conditions, please clear it with your doctor before your session.

If you exhibit any of the aforementioned conditions or behaviors, you will be denied treatment and charged in full for the appointment.

Privacy Policy

1. Introduction

Welcome to Jenna Smith LMT (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, billing information, and any other information you voluntarily provide.

  • Automatically Collected Information: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services.

  • To process transactions and send you related information.

  • To communicate with you, including responding to your inquiries and sending promotional materials.

  • To comply with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.

  • Legal Requirements: We may disclose your information if required by law or in response to legal requests.

  • Mobile information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices

You have the right to:

  • Access and update your personal information.

  • Opt-out of receiving promotional communications.

  • Request the deletion of your personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us via email.